JianHe is operated by 德谷科技坊 (Degu Technology Workshop). For questions about an order or a refund, email kaka.guan@gmail.com or message WeChat q7709131.
1. Scope
This policy covers JianHe VIP bought through the International (USD) option in the English version of the app. It forms part of section 5 of our Terms of Service. Orders in Chinese yuan, placed through the Mainland China option in the Chinese version of the app, are covered by the Chinese refund policy.
2. 14-day refunds
You can request a full refund within 14 days of purchase, for any reason. To request one, email us with your order number, or use the link in the receipt email you received from Paddle. Our reseller and Merchant of Record, Paddle.com, pays the refund to your original payment method. VIP time cannot be exchanged for cash, transferred or moved to another account.
3. After 14 days
After 14 days, paid orders are not refunded, except in the payment problems described below or where the law where you live requires a refund; nothing in this policy limits your statutory rights. Paddle handles such requests under its Buyer Terms.
4. Payment problems
If a system error charges you twice, or charges you without activating VIP, contact us with your order number. Once verified, we will activate the benefits you paid for or return the extra charge in full to your original payment method.
5. VIP after a refund or chargeback
When an order is refunded, the VIP time from that order is removed; if you bought other plans after it, only the time from the refunded order is removed. If something is wrong with an order, please contact us first; this is usually the fastest way to resolve it. A successful chargeback through your bank or payment provider is treated as a refund, and the VIP time from that order is removed as well.
6. Contact
Email: kaka.guan@gmail.com
WeChat: q7709131
Operator: 德谷科技坊 (Degu Technology Workshop)